Reynolds Plantation
Director of Member and Guest Experience
Walt Disney World Swan and Dolphin Oct 2014 - Dec 2017
Complex Front Office Manager and Assistant Director of Front Office
The Westin Savannah Harbor Golf Resort & Spa Feb 2014 - Oct 2014
Sales Manager
The Westin Savannah Harbor Golf Resort & Spa Jun 2013 - Apr 2014
Housekeeping Manager
Sheraton Oct 2011 - Jun 2013
Director of Front Office Operations
Education:
Florida International University 2017 - 2019
Master of Business Administration, Masters, Business
East Carolina University 2004
Bachelors, Hospitality, Hospitality Management
Skills:
Hospitality Management Hospitality Industry Front Office Resorts Rooms Division Yield Management Customer Satisfaction Revenue Analysis Hotel Management Property Management Systems Hotels Hospitality Guest Service Management Rooms Division Management Guest Recovery Tourism Lodging Revenue Forecasting Leadership Hiring Food Cost Control Concierge Services Hotel Administration Reservation Employee Training Laundry Hotel Booking Micros Opening Hotels Banquets Food and Beverage