Priority Ambulance
Chief Growth Officer
Transcare Jan 2015 - Jan 2016
Chief Executive Officer
Protransport-1 Jul 2012 - Jan 2015
Chief Strategy Officer
Visiting Orphans (Go.be.love.) Sep 2011 - Jan 2014
Mission Trip Leader and Member Board of Directors
American Medical Response Nov 2009 - Jun 2012
Senior Vice President, Ems
Education:
Northwestern University - Kellogg School of Management 2004 - 2006
Master of Business Administration, Masters, Marketing, Finance
Daniel Freeman Hospital Paramedic School 1978 - 1978
South High School
Daniel Freeman Paramedic School
Kellogg School of Management
Master of Business Administration, Masters, Finance
Skills:
Leadership Strategic Planning Strategy Healthcare Team Building Leadership Development Management Business Development Public Speaking Hospitals Change Management Healthcare Management Program Management Entrepreneurship Contract Negotiation Management Consulting Process Improvement Operations Management Project Planning New Business Development Executive Management Government Training Business Strategy Customer Service Strategic Leadership Start Ups Sales Management Negotiation Team Leadership Policy Mergers and Acquisitions Marketing Strategy Budgets Project Management Organizational Development Cross Functional Team Leadership Business Planning Coaching Nonprofits Income Statement Competitive Analysis Analysis Mergers Market Analysis Financial Analysis Public Relations Data Analysis Fundraising P&L
Interests:
Business Development Children Leadership Development Healthcare Policy
Mark Kalevik - Aurora CO, US Tom Coogan - Erie CO, US Denis Jackson - Discovery Bay CA, US Glenn Leland - Larkspur CO, US Steve Murphy - Ft. Lauderdale FL, US Mark Rector - Littleton CO, US Kathy Wiljanen - Richmond TX, US
International Classification:
G06F017/60
US Classification:
705013000, 705002000
Abstract:
A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual provisions that are applicable to the requested transportation to determine responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation in the event that an aspect of the transportation has been changed.