Gregory J Weber

US Patent:

20140095235, Apr 3, 2014

Filed:

Sep 28, 2012

Appl. No.:

13/630020

Inventors:

Jonathan Robert Phillips - Plano TX, US
Gregory D. Weber - Westminster CO, US

International Classification:

G06Q 10/06

US Classification:

705 714, 705 713, 705 715

Abstract:

Systems and methods are provided to solve these and other problems and disadvantages of the prior art. A list of work items is received. A work item can be anything that a user may work on such as an email, an incoming call in a contact center, a trouble ticket, and the like. A user is identified to work on the list of work items. A virtual setting is created based on the list of work items and the user. The virtual setting includes a virtual list of work items that represents the list of work items and a user avatar that represents the user. The user can select a work item from the virtual list of work items. The user is then presented with the work item. For example, if the work item is an email, the email will be presented. The user can then process the work item.