Transcentra Jul 2007 - Apr 2014
Manager, Support Services
Cgi May 2002 - Apr 2005
Consultant - Server Support
Cgi Dec 2000 - May 2002
Consultant - Desktop Support and System Administrator
Lawgic Publishing Company Oct 1997 - Oct 2000
It Manager
Co-Op Communications Aug 1994 - 1997
Client Services Manager
Education:
St. Joseph's College, North Point, Darjeeling 1979 - 1981
Bachelors, Commerce, Business
St. Augustine's School 1966 - 1979
Skills:
Call Center Administration Call Center Development Vendor Management International Relations Outsourcing It Service Management Customer Service Help Desk Support Technical Support Support Services Management Sop Development Data Center Requirements Analysis Crm Business Analysis Cloud Computing Management Saas Incident Management Change Management Disaster Recovery Executive Reporting Process Improvement Key Performance Indicators Sdlc Pre Sales Salesforce.com Integration Business Intelligence Product Management Financial Services It Strategy Microsoft Office Windows Server Windows Desktop Administration Disk Encryption Acronis Encryption Software Active Directory Computer Hardware Training Programs Employee Training It Audit Facilities Management Apc Ups It Procurement Data Backup Solutions Warehousing Project Delivery
Interests:
One of These Days Sport Touring Before Rigor Mortis Sets In Sebastopol