Method And Apparatus For Remote Computer Management Using Html In A Web Browser Application And An Internet Server Extension On An Internet Server Api-Compliant Web Server
Hung K. Dinh - Spring TX John E. Meyer - Spring TX John S. Harsany - Houston TX
Assignee:
Compaq Information Technologies Group, L.P. - Houston TX
International Classification:
G06F 1130
US Classification:
709224, 709227, 709245, 714 25
Abstract:
The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate an HTTP request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.
Automatic Capture And Reporting Of Computer Configuration Data
John E. Meyer - Spring TX John S. Harsany - Houston TX Tim J. Lyons - Tustin TX David E. Gorman - Irvine CA Hung K. Dinh - Spring TX
Assignee:
Hewlett-Packard Development Company, L.P. - Houston TX
International Classification:
G06F 1100
US Classification:
714 37, 714 27
Abstract:
A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.
Automatic Capture And Comparison Of Computer Configuration Data
John E. Meyer - Spring TX John S. Harsany - Houston TX Tim J. Lyons - Cypress TX David E. Gorman - Irvine CA Hung K. Dinh - Spring TX
Assignee:
Hewlett-Packard Development Company, L.P. - Houston TX
International Classification:
G06F 1130
US Classification:
714 37, 714 36, 713 1, 713100
Abstract:
A method of customer service that uses a program which captures the computers hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.
President- Director at Saigon Asia Law Comany I am an attorney at law with over 20 years experience , especially in Tax, Accounting, Investment and law on enterprise. I am currently as President of Saigon... I am an attorney at law with over 20 years experience , especially in Tax, Accounting, Investment and law on enterprise. I am currently as President of Saigon Asia law Company.