Nintendo of America since Mar 2012
Director, Contact Center
Safeco / Liberty Mutual Insurance Feb 2007 - Jan 2012
Innovation Architect & Marketing Director
Houston Museum of Natural Science 2005 - 2007
Vice President of Customer Service
JPMorgan Chase Bank 1996 - 2005
Vice President, Contact Center Manager
Key Services 1995 - 1996
Call Center Manager
Education:
Miami University 1984 - 1988
Bachelors, Bachelor of Science, Finance
Skills:
Leadership Team Building Management Strategy Program Management Call Centers Customer Service Change Management Marketing Process Improvement Sales Operations Management Business Process Improvement Customer Satisfaction Call Center Cross Functional Team Leadership Customer Experience Training Budgets Financial Services Contact Centers Product Development Leadership Development Forecasting Selling Crm Entrepreneurship Customer Relationship Management
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