Nordstrom Jun 2014 - Jan 2017
Service Experience Specialist
Nordstromrack.com | Hautelook, A Nordstrom Company Jun 2014 - Jan 2017
Administration Assistant Ii
Nordstromrack.com | Hautelook, A Nordstrom Company Feb 2012 - Jun 2014
Sales Associate and Service Experience Specialist
Kelly Services Sep 2009 - Nov 2011
Accounting Associate
Usaa Aug 2005 - Jun 2009
Resolution Specialist
Education:
The Art Institute of Washington 2012 - 2018
Bachelors, Bachelor of Arts, Management, Retail
Kelly Business Institute
Skills:
Reliability Goal Oriented Achieving Measurable Results Performance Motivation Time Management Detail Oriented Follow Through Skills Teamwork Team Leadership Team Motivation Customer Service Communication Client Rapport Client Education Client Relations Sales Retail Cross Selling Visual Merchandising Merchandising Inventory Management Cash Handling Banking Microsoft Office Accounting Problem Solving Written Correspondence Dispute Resolution Research Billing Solutions Ims Oracle Data Entry Fidelity Net Query Sharepoint Credit Cards Invoicing Mobile Payments Fashion
Nordstrom
sales associate
Kelly Services/Ceridian - Arlngton, VA Sep 2009 - Nov 2011
Accounting Associate
USAA Federal Savings Bank - San Antonio, TX Aug 2005 - Jun 2009
Resolution Specialist
USAA Federal Savings Bankl - San Antonio, TX Sep 1999 - Aug 2005
Deposit Sales and Services Representative
Education:
The Art Institute of Washington-Northern Virginia 2012 - 2016
Bachelors in the fine arts, Fashion Retail Management
Kelly Business Institute
Dilloma, Administrative Assistant
Skills:
Debit Card Disputes Initial Fraud Determination Customer Service Dispute Resolution Research Information Loss Prevention Strategies Referrals Net Query Sharepoint 10 Key Touch Fidelity Acorde Microsoft Office Schedule Viewer Data Analysis Msr Messaging Outlook Data Entry Contract Compliance Eap Payment Validation Peer Mentoring Loan Payment Processing Credit Card Transaction Processing Wire Transfers Official Checks Internal and External Funds Transfer Listens Attentively Verbal and Written Communication Handling of Escalated Issues Invoice Processing Highly Detail Oriented High Level of Accuracy Driven By Results Account Reconciliation Bank Reconciliation
Ceridian Corporation Arlington, VA Sep 2009 to Nov 2011 Accounting Associate through Kelly ServicesUSAA Federal Savings Bank
Aug 2005 to Jun 2009 Resolution SpecialistUSAA Federal Savings Bank
Sep 1999 to Aug 2005 Deposit Sales and Service RepresentativeUSAA Federal Savings Bank
Jun 1999 to Sep 1999 Intraday Analyst
Education:
Art Institute of Washington Arlington, VA 2012 to 2015 BA in Fashion Retail ManagementKelly Business Institute Niagara Falls, NY Diploma in Administrative Assistant
Skills:
Customer Service: listens attentively, excellent written and verbal communication skills. Interacts well with others, well-organized, results driven, demonstrates adaptability, relationship building, extremely goal oriented, enthusiastic and a quick learner with the ability to adapt to new challenges.
Gary Menefee, Ralph Hood, James Leffel, Marilyn Fair, Ron Mcewen, Juanita Bandy, Jerry Howard, Linda Williams, Dempsey Henderson, Patricia Cogburn, Donna Crowder