Jacqueline I Sykes

Administration Assistant Ii

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Location:

7315 Rocky Cedar, San Antonio, TX 78249

Industry:

Retail

Work:

Nordstrom Jun 2014 - Jan 2017
Service Experience Specialist
Nordstromrack.com | Hautelook, A Nordstrom Company Jun 2014 - Jan 2017
Administration Assistant Ii
Nordstromrack.com | Hautelook, A Nordstrom Company Feb 2012 - Jun 2014
Sales Associate and Service Experience Specialist
Kelly Services Sep 2009 - Nov 2011
Accounting Associate
Usaa Aug 2005 - Jun 2009
Resolution Specialist

Education:

The Art Institute of Washington 2012 - 2018
Bachelors, Bachelor of Arts, Management, Retail Kelly Business Institute

Skills:

Reliability
Goal Oriented
Achieving Measurable Results
Performance Motivation
Time Management
Detail Oriented
Follow Through Skills
Teamwork
Team Leadership
Team Motivation
Customer Service
Communication
Client Rapport
Client Education
Client Relations
Sales
Retail
Cross Selling
Visual Merchandising
Merchandising
Inventory Management
Cash Handling
Banking
Microsoft Office
Accounting
Problem Solving
Written Correspondence
Dispute Resolution
Research
Billing Solutions
Ims
Oracle
Data Entry
Fidelity
Net Query
Sharepoint
Credit Cards
Invoicing
Mobile Payments
Fashion

Languages:

English

Sales Associate

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Location:

Woodbridge, VA

Industry:

Financial Services

Work:

Nordstrom
sales associate
Kelly Services/Ceridian - Arlngton, VA Sep 2009 - Nov 2011
Accounting Associate
USAA Federal Savings Bank - San Antonio, TX Aug 2005 - Jun 2009
Resolution Specialist
USAA Federal Savings Bankl - San Antonio, TX Sep 1999 - Aug 2005
Deposit Sales and Services Representative

Education:

The Art Institute of Washington-Northern Virginia 2012 - 2016
Bachelors in the fine arts, Fashion Retail Management Kelly Business Institute
Dilloma, Administrative Assistant

Skills:

Debit Card Disputes
Initial Fraud Determination
Customer Service
Dispute Resolution
Research Information
Loss Prevention Strategies
Referrals
Net Query
Sharepoint
10 Key Touch
Fidelity
Acorde
Microsoft Office
Schedule Viewer
Data Analysis
Msr Messaging
Outlook
Data Entry
Contract Compliance
Eap
Payment Validation
Peer Mentoring
Loan Payment Processing
Credit Card Transaction Processing
Wire Transfers
Official Checks
Internal and External Funds Transfer
Listens Attentively
Verbal and Written Communication
Handling of Escalated Issues
Invoice Processing
Highly Detail Oriented
High Level of Accuracy
Driven By Results
Account Reconciliation
Bank Reconciliation

Jacqueline Sykes

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Jacqueline Sykes

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Jacqueline Sykes

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Jacqueline Sykes Woodbridge, VA

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Work:

Ceridian Corporation
Arlington, VA
Sep 2009 to Nov 2011
Accounting Associate through Kelly Services USAA Federal Savings Bank

Aug 2005 to Jun 2009
Resolution Specialist USAA Federal Savings Bank

Sep 1999 to Aug 2005
Deposit Sales and Service Representative USAA Federal Savings Bank

Jun 1999 to Sep 1999
Intraday Analyst

Education:

Art Institute of Washington
Arlington, VA
2012 to 2015
BA in Fashion Retail Management Kelly Business Institute
Niagara Falls, NY
Diploma in Administrative Assistant

Skills:

Customer Service: listens attentively, excellent written and verbal communication skills. Interacts well with others, well-organized, results driven, demonstrates adaptability, relationship building, extremely goal oriented, enthusiastic and a quick learner with the ability to adapt to new challenges.