James M Byrum

US Patent:

20130054588, Feb 28, 2013

Filed:

Jul 25, 2012

Appl. No.:

13/557912

Inventors:

Stuart J. Levinson - Boston MA, US
Riley W. Crane - Boston MA, US
Sean Johnson - Chapel Hill NC, US
Brian F. Buschmann - Fiesole, IT
James M. Byrum - San Francisco CA, US
Jack Moffitt - Albuquerque NM, US
Santhosh Balasubramanian - Pasadena CA, US

International Classification:

G06F 17/30

US Classification:

707728, 707E17014

Abstract:

Systems and methods for generating relevant search results for a user are disclosed. In one example, the method comprises receiving a search query from the user performing a communication initiation search, receiving, by the computer system, search results from a search engine based on the search query, linking, by the computer system, the search results to a communications dataset generated based on communication metadata received from a communication system, and ordering, by the computer system, the search results based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search.

US Patent:

20130054716, Feb 28, 2013

Filed:

Jul 25, 2012

Appl. No.:

13/557926

Inventors:

Stuart J. Levinson - Boston MA, US
Riley W. Crane - Boston MA, US
Sean Johnson - Chapel Hill NC, US
Brian F. Buschmann - Fiesole, IT
James M. Byrum - San Francisco CA, US
Jack Moffitt - Albuquerque NM, US
Santhosh Balasubramanian - Pasadena CA, US

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.

US Patent:

20130066987, Mar 14, 2013

Filed:

Sep 12, 2012

Appl. No.:

13/611997

Inventors:

Stuart J. Levinson - Boston MA, US
Riley W. Crane - Boston MA, US
Sean Johnson - Chapel Hill NC, US
Brian F. Buschmann - Fiesole, IT
James M. Byrum - San Francisco CA, US
Santhosh Balasubramanian - Pasadena CA, US
Nathan Zorn - Mount Pleasant SC, US

Assignee:

TALKTO, INC. - Wilmington DE

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises acts of receiving a search for the at least one entity, analyzing the search, by a processor, to determine search results based on the search including the at least one entity, receiving a message from the user to the at least one entity, the message including inquiry information directed to the at least one entity, determining, by the processor, presence status associated with the at least one entity, establishing, by the processor, a communication channel between the user and the at least one entity based on the presence status, and transmitting a response to the message based on the inquiry information via the communication channel.

US Patent:

20130066988, Mar 14, 2013

Filed:

Sep 12, 2012

Appl. No.:

13/612090

Inventors:

Stuart J. Levinson - Boston MA, US
Riley W. Crane - Boston MA, US
Sean Johnson - Chapel Hill NC, US
Brian F. Buschmann - Fiesole, IT
James M. Byrum - San Francisco CA, US
Santhosh Balasubramanian - Pasadena CA, US
Nathan Zorn - Mount Pleasant SC, US

Assignee:

TalkTo, Inc. - Wilmington DE

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

Systems and methods for determining status of a user in a brokered chat service are disclosed. In one example, the method comprises acts of receiving, via the brokered chat service, a check-in message from the user, establishing the status of the user as available in the brokered chat service, transmitting at least one message to the user via the brokered chat service in response to establishing the status of the user as available, and updating the status of the user in the brokered chat service in response to communication from the user.

US Patent:

20130268446, Oct 10, 2013

Filed:

Apr 10, 2013

Appl. No.:

13/860498

Inventors:

Felice Carraro - Seano Carmignano, IT
Iacopo Carraro - Seano Carmignano, IT
Stuart J. Levinson - Boston MA, US
Riley W. Crane - Boston MA, US
Sean Johnson - Chapel Hill NC, US
James M. Byrum - San Francisco CA, US

International Classification:

G06Q 30/00

US Classification:

705304

Abstract:

Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises providing at least one predefined text string for display to the user on a device, the at least one predefined text string comprising an inquiry to the at least one entity, receiving a structured text input associated with the at least one predefined text string, and transmitting a message to another device having the at least one predefined text string and the structured text input to the at least one entity.