James W Heller

US Patent:

20170068917, Mar 9, 2017

Filed:

Sep 16, 2016

Appl. No.:

15/267148

Inventors:

- ATLANTA GA, US
JOHN R PHELPS - ATLANTA GA, US
ADAM J. CARLEY - ATLANTA GA, US
VINCENT G. ZAPPA - ATLANTA GA, US
STEVEN S. NEEL - ATLANTA GA, US
SANGAMESWAR VENKATRAMAN - ATLANTA GA, US
JAMES F. HELLER - ATLANTA GA, US
ASHISH TREHAN - ATLANTA GA, US
CHRISTOPHER M. L. HOWIE - ATLANTA GA, US
KYLE L. CLEMENTS - ATLANTA GA, US

International Classification:

G06Q 10/06
G06N 5/04

Abstract:

Optimizing the assignment of vehicles in a fleet across a pool of customers. Identifying a pool of customers to be included in an assignment event and identifying available vehicles. Cull the domain of potential assignment scenarios by filtering out undesired matches. Score the generated scenarios based on various desired factors and then rank the scenarios. Select one or more optimal scenarios and analyze for week spots. Bolster the week spots by interacting with one or more customers to identify alternate solutions. Select and implement the optimal scenario.

US Patent:

20170069016, Mar 9, 2017

Filed:

Sep 16, 2016

Appl. No.:

15/267144

Inventors:

- Atlanta GA, US
ADAM J. CARLEY - SANDY SPRINGS GA, US
VINCENT G. ZAPPA - ATLANTA GA, US
STEVEN S. NEEL - SUWANEE GA, US
SANGAMESWAR VENKATRAMAN - ATLANTA GA, US
KYLE L. CLEMENTS - ATLANTA GA, US
STUART H. CHILDS - ATLANTA GA, US
JAMES F. HELLER - ATLANTA GA, US

International Classification:

G06Q 30/06
G06F 7/02

Abstract:

In a subscription vehicle system that enables customers to select and swap between a fleet of available vehicles, the vehicles are evaluated to identify which vehicles would be the best fit in view of a customer request and other information pertaining to the customer. The customer request and information is examined to identify particular attributes that are being sought. Based on these attributes, the available vehicles are assigned a score that reflects the level of satisfaction that the vehicle is anticipated to provide for the customer. The vehicles with the highest scores can be considered as candidates for fulfilling the customer request.

US Patent:

20170004561, Jan 5, 2017

Filed:

Sep 16, 2016

Appl. No.:

15/267150

Inventors:

- ATLANTA GA, US
ADAM J. CARLEY - ATLANTA GA, US
VINCENT G. ZAPPA - ATLANTA GA, US
STEVEN S. NEEL - ATLANTA GA, US
SANG VENKATRAMAN - ATLANTA GA, US
BENJAMIN E. MORGAN - DORAVILLE GA, US
Eric R. Kraar - ATLANTA GA, US
Christopher M. Howie - ATLANTA GA, US
James F. Heller - ATLANTA GA, US
David W. Hallum - Atlanta GA, US
Ashish Trehan - ATLANTA GA, US
KYLE L. CLEMENTS - ATLANTA GA, US

International Classification:

G06Q 30/06
G06N 5/00
G06N 99/00

Abstract:

A system and method to generate and maintain interaction with a customer by evaluating customer initiated messages and telematics data to obtain information used to generate response messages and, further, generating conversation initiating messages autonomously in an effort to solicit response messages from a customer.