UnitedHealth Group Feb 2004 - Oct 2005
Director of Appeals
Intermedia Communications Sep 1999 - Aug 2001
VP Customer Service
Intermedia/Worldcom 1999 - 2001
VP Customer Service
Wandel & Goltermann 1996 - 1999
VP Customer Support Services
WG/WWG/Acterna (now JDSU) 1995 - 1998
VP Customer Service
Education:
Nova Southeastern University 1993 - 1995
MBA, Leadership
Skills:
Process Improvement Management Training Sales Strategic Planning Customer Service Customer Retention Technical Support Auditing Call Centers Vendor Management Leadership Program Management Logistics Team Building
Diane Garcia, Joseph Orenkewicz, Joseph Cotton, Anne Bookless, Anna Smith, John Marinelli, Deborah Pappaeliou, Willi Dodenhoff, Gladys Yancy, Romaine Frey, Rob Mahoney, Jay Flippen
Park Elementary School Le Sueur MN 1941-1942, Wabasso Elementary School Wabasso MN 1942-1947, Olivia High School Olivia MN 1947-1950
Community:
Ann Dickinson, Shirley Struck, Daniel Dewerd, Jerry Ziesmer, Sharon Schroeder, Janice Vavricka, Janice Gehrt, Robert Black, Ed O'brien, Curt Zumwinkle, Pat Schick