James C Powers

US Patent:

6557003, Apr 29, 2003

Filed:

Mar 28, 2000

Appl. No.:

09/537857

Inventors:

James Karl Powers - Carlsbad CA

Assignee:

Genesys Telecommunications Laboratories, Inc. - Daly City CA

International Classification:

G06F 1730

US Classification:

707102, 7155011

Abstract:

A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

US Patent:

7076499, Jul 11, 2006

Filed:

Apr 28, 2003

Appl. No.:

10/425774

Inventors:

James Karl Powers - Carlsbad CA, US

Assignee:

Genesys Telecommunications Laboratories, Inc. - Daly City CA

International Classification:

G06F 17/30
G06F 17/00

US Classification:

707102, 705 8

Abstract:

A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

US Patent:

8250150, Aug 21, 2012

Filed:

Jul 9, 2004

Appl. No.:

10/888612

Inventors:

Christopher Clemmett Macleod Beck - Carlsbad CA, US
Mark Franklin Sidell - Chapel Hill NC, US
Thomas Knox Gold - La Mesa CA, US
James Karl Powers - Carlsbad CA, US
Charles Dazler Knuff - Palomar Mountain CA, US

Assignee:

Forte Internet Software, Inc. - Carlsbad CA

International Classification:

G06F 15/16

US Classification:

709206, 709229

Abstract:

A software suite for managing the publishing and consumption of information and payload data across one or more transport protocols supported by a data-packet-network includes a posting application for publishing the information and payload data, and a consuming application for accessing and consuming the information and payload data. In a preferred embodiment the posting application enables posting of information that is consumable separately from the payload data wherein the information richly describes the payload data including provision of instructions for sampling the payload data before consuming the payload data.

US Patent:

8316128, Nov 20, 2012

Filed:

Jan 26, 2004

Appl. No.:

10/765338

Inventors:

Christopher Clemmett Macleod Beck - Carlsbad CA, US
Mark Franklin Sidell - Chapel Hill NC, US
Thomas Knox Gold - La Mesa CA, US
James Karl Powers - Carlsbad CA, US
Charles Dazler Knuff - Palomar Mountain CA, US

Assignee:

Forte Internet Software, Inc. - Carlsbad CA

International Classification:

G06F 15/173

US Classification:

709226, 709204, 709223, 709224

Abstract:

A software application for managing routing of communiqués across one or more communication channels supported by a data-packet-network includes one or more workspaces for segregating communication activity; one or more unique user identities assigned per workspace; and one or more contact identities assigned to and approved to communicate with a workspace administrator of the one or more workspaces using the assigned user identities. In a preferred embodiment the application enforces a policy implicitly defined by the existing architecture of the workspaces and associated user and contact identities.

US Patent:

20060031510, Feb 9, 2006

Filed:

Sep 27, 2005

Appl. No.:

11/237269

Inventors:

Christopher Clemmett Beck - Carlsbad CA, US
Mark Sidell - Chapel Hill NC, US
Thomas Gold - La Mesa CA, US
James Powers - Carlsbad CA, US
Charles Knuff - Palomar Mountain CA, US

International Classification:

G06F 15/173

US Classification:

709226000

Abstract:

A system for causing routing of a communication event includes a sending platform for initiating and sending the communication event, a communications network for carrying the communication event, a receiving platform for receiving the communication event for final routing, and a router resident at least in the receiving platform for preparing and executing or forwarding for execution a routing instruction for handling the incoming communication event or notification thereof, the routing instruction thus executed, overriding a default routing instruction, the overriding routing instruction initiated upon discovery by the router of some level of trust metric between the sender and intended recipient of the event.

US Patent:

20060248043, Nov 2, 2006

Filed:

Jul 10, 2006

Appl. No.:

11/456333

Inventors:

James Powers - Carlsbad CA, US

Assignee:

GENESYS TELECOMMUNICATIONS LABORATORIES, INC. - Daly City CA

International Classification:

G06F 17/30

US Classification:

707001000

Abstract:

A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

US Patent:

20080052374, Feb 28, 2008

Filed:

Oct 30, 2007

Appl. No.:

11/929654

Inventors:

James Powers - Carlsbad CA, US

Assignee:

GENESYS TELECOMMUNICATIONS LABORATORIES, INC. - Daly City CA

International Classification:

G06F 15/16

US Classification:

709217000

Abstract:

A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel affected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

US Patent:

20080163075, Jul 3, 2008

Filed:

Nov 21, 2007

Appl. No.:

11/943834

Inventors:

Christopher Clemmett Macleod Beck - Carlsbad CA, US
Mark Franklin Sidell - Chapel Hill NC, US
Thomas Knox Gold - Grass Valley CA, US
James Karl Powers - Carlsbad CA, US
Charles Dazler Knuff - Palomar Mountain CA, US

International Classification:

G06F 15/16

US Classification:

715759

Abstract:

An information-sharing system includes a server in a wide-area network coupled to a data repository, software executing on the server, providing services for a first person, wherein the first person is enabled to create one or more personae stored in the data repository, at least one interactive window associated with individual ones of the personae and deployable to one or more electronic appliances, and one or more rule sets associated with individual ones of the personae, the rule sets defining and limiting server functions that may be initiated through individual ones of deployed interactive windows, the interactive windows and rule sets enabling the first person to control identity and contact information made available to users of deployed interactive windows.

Address:

1221 Ave Of The Americas, New York, NY 10020

Phone:

(352)7500724

VIN:

JTDZN3EU0C3047926

Make:

TOYOTA

Model:

PRIUS V

Year:

2012