James S Shaffer

US Patent:

6381324, Apr 30, 2002

Filed:

Oct 17, 2000

Appl. No.:

09/690661

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd. - Douglas

International Classification:

H04M 342

US Classification:

37921102, 37920712, 37920714, 37920715, 379219, 379223, 379 8801, 379 8813, 7042701

Abstract:

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone numbers location, and/or to store portions of the received and retrieved information for later use.

US Patent:

6385312, May 7, 2002

Filed:

Jun 19, 1998

Appl. No.:

09/100567

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd. - Douglas

International Classification:

H04M 342

US Classification:

37921102, 37920712, 37920714, 37920715, 379219, 379223, 379 8801, 379 8813

Abstract:

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Methods of generating client file records for both radius and polygon defined service areas through an automated computer process are included in the present invention. Another embodiment of the system provides real-time processing in situations where high call volumes and transaction processing speed are not a major issue.

US Patent:

6570975, May 27, 2003

Filed:

Jan 18, 2002

Appl. No.:

10/053290

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd. - Douglas

International Classification:

H04M 700

US Classification:

37922001

Abstract:

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time to produce a selected client telephone number and transmit the number across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a calling telephone number field and a spatial key field and is updated very frequently. The client file has a plurality of records having a spatial key field and a client telephone number. Methods of generating the client files for three client service area definitions are included in the present invention.

US Patent:

6608892, Aug 19, 2003

Filed:

Feb 1, 2002

Appl. No.:

10/066242

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd. - Douglas

International Classification:

H04M 342

US Classification:

37920712

Abstract:

A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a callers mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the callers device.

US Patent:

6661884, Dec 9, 2003

Filed:

Feb 22, 2002

Appl. No.:

10/082669

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd, - Douglas

International Classification:

H04M 342

US Classification:

37920102

Abstract:

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

US Patent:

6748426, Jun 8, 2004

Filed:

Jun 15, 2000

Appl. No.:

09/596024

Inventors:

James D. Shaffer - Rancho Santa Fe CA
George G. Moore - Great Falls VA

Assignee:

Murex Securities, Ltd. - Douglas

International Classification:

G06F 1516

US Classification:

709219, 709217, 709203, 707 10

Abstract:

A system that flexibly, retrieves, processes and distributes data across a global computer network is disclosed. Within the system, a first party identifier is captured and converted into a Linkage Key, such as a United States Postal Service Delivery point code (11-digit zip code). The Linkage Key is then used to retrieve Linkage Key indexed data from various network nodes that house components of a virtual Linkage Key indexed database. The retrieved information associated with the first party identifier is then distributed by the system to one or more network nodes to provide benefits to the first party and other network nodes.

US Patent:

7167553, Jan 23, 2007

Filed:

Dec 9, 2003

Appl. No.:

10/732147

Inventors:

James D. Shaffer - Rancho Santa Fe CA, US
George G. Moore - Great Falls VA, US

International Classification:

H04M 3/42

US Classification:

379220, 379 8801, 379 8813, 379219, 379223

Abstract:

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

US Patent:

7167907, Jan 23, 2007

Filed:

Apr 21, 2004

Appl. No.:

10/828638

Inventors:

James D. Shaffer - Rancho Santa Fe CA, US
George G. Moore - Great Falls VA, US

International Classification:

G06F 15/16
G06F 7/00

US Classification:

709219, 707 10, 7071041

Abstract:

A system that flexibly, retrieves, processes and distributes data across a global computer network is disclosed. Within the system, a first party identifier is captured and converted into a Linkage Key, such as a United States Postal Service Delivery point code (11-digit zip code). The Linkage Key is then used to retrieve Linkage Key indexed data from various network nodes that house components of a virtual Linkage Key indexed database. The retrieved information associated with the first party identifier is then distributed by the system to one or more network nodes to provide benefits to the first party and other network nodes.