Entertainment Benefits Group
Director of Operations
Wyndham Vacation Ownership May 2015 - Mar 2018
Vice President, Owner Services Support
Nbcuniversal Media, Llc Apr 2008 - Sep 2013
Senior Manager, Guest Contact Center, Theme Parks and Resorts
Busch Entertainment/Seaworld Adventure Parks Feb 2004 - Mar 2008
Director, Worldwide Reservation Center
At&T Wireless/Cingular Wireless Jun 1995 - Jan 2004
Call Center Operations Manager
Education:
California State University, Long Beach 1977 - 1981
Bachelors, Bachelor of Arts, Journalism
El Camino College 1973 - 1975
Torrance High School
Skills:
Leadership Customer Experience Tourism Team Building Long Term Customer Relationships Human Resources Call Center Account Management Sales Event Planning Start Ups Sales Operations Customer Satisfaction Business Development Team Management Team Leadership Hotels Operations Management Contact Centers Marketing Social Networking Hospitality Event Management Training Employee Training Customer Service Budgets Management Staff Development Coaching Call Centers Recruiting Crm Performance Management
Interests:
Call Center Technology Management Training Entertainment Travel Health
Guest Contact Center Orlando, FL Mar 2008 to Jul 2013 Senior ManagerBusch Entertainment, a division of Anheuser-Busch, Inc
2005 to 2008 Reservation Center DirectorAT&T Wireless/Cingular Wireless Harrisburg, PA 1996 to 2005 Call Center Operations Manager
Education:
Penn State University, Harrisburg Campus 2001 Business Management CertificationCalifornia State University, Long Beach Long Beach, CA 1983 to 1986 BA, Journalism in Journalism, Marketing & Communications
Youtube
POOKEY WIGINGTON "The 19th Annual Inner City ...
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Category:
Entertainment
Uploaded:
22 Jan, 2011
Duration:
3m 22s
Bob Saget, Mike Epps, Tommy Davidson & more @...
Chocolate Sundaes Comedy Show is held every Sunday Night at the Laugh ...
Category:
Comedy
Uploaded:
20 Jan, 2012
Duration:
6m 16s
Katt Williams Comes Back to the Stage @ Choco...
Chocolate Sundaes Comedy Show is held every Sunday Night at the Laugh ...
Category:
Comedy
Uploaded:
20 Jan, 2012
Duration:
2m 11s
Aaron Edwards, Billy Doss, Ron G., Gerald Kel...
Chocolate Sundaes Comedy Show is held every Sunday Night at the Laugh ...
Category:
Comedy
Uploaded:
20 Jan, 2012
Duration:
5m 8s
Esau McGraw, Speedy, Sidney Castillo, Red Gra...
Chocolate Sundaes Comedy Show is held every Sunday Night at the Laugh ...
Category:
Comedy
Uploaded:
20 Jan, 2012
Duration:
3m 50s
Bill Dawes, Na'im Lynn, Scruncho @ Chocolate ...
Chocolate Sundaes Comedy Show is held every Sunday Night at the Laugh ...
Category:
Comedy
Uploaded:
30 Jan, 2012
Duration:
2m 43s
CHEMTRAIL INTERVIEW 1-5-10 Pt. 1 of 4
Chemtrails and current issues with Dr. Bill Deagle, Dane Wiggington an...
Category:
Nonprofits & Activism
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14 Jan, 2010
Duration:
10m
Adam Hunter, Steve White, Sydney Castillo, Me...
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