Romelia H. Flores - Keller TX, US Janice M. Taylor - Lewisville TX, US Keith A. Thuerk - Southlake TX, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
H04M 3/00
US Classification:
37926502, 37926501, 37926509
Abstract:
A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.
A trap for target animal includes a trigger for shifting the trap from a set state to an actuated state. The trigger includes first and second trigger elements and a biasing spring biasing the first trigger element for movement relative the second trigger element to an actuation position where the trap shifts to the actuated state. The trigger elements are immobilized by a consumable bait link. The bait link opposes force applied by the biasing spring acting on the first trigger element, such that the first trigger element moves relative the second trigger element and shifts the trap to the actuated state upon removal or at least partial consumption of the bait link.
Apr 2013 to 2000 Records ClerkSunbeam Family Services, Inc. Oklahoma City, OK Jan 2011 to Mar 2013 Receptionist, Utilization Review SpecialistOklahoma Board of Nursing Oklahoma City, OK Jan 2007 to Jul 2010 Receptionist/Administrative Tech IIDr. David Chansolme, MD, LLC Oklahoma City, OK Feb 2004 to Feb 2007 Receptionist/Administrative Assistant
Education:
University of Arizona Tucson, AZ 1974 to 1976 AA in Health and Physical Education
Skills:
Microsoft Office, Inventory Management, Notary Public