Janice E Taylor

US Patent:

7486785, Feb 3, 2009

Filed:

Aug 5, 2002

Appl. No.:

10/212326

Inventors:

Romelia H. Flores - Keller TX, US
Janice M. Taylor - Lewisville TX, US
Keith A. Thuerk - Southlake TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 3/00

US Classification:

37926502, 37926501, 37926509

Abstract:

A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.

US Patent:

52591522, Nov 9, 1993

Filed:

Jan 10, 1992

Appl. No.:

7/819076

Inventors:

Janice D. Taylor - Balch Springs TX

International Classification:

A01M 2330

US Classification:

43 81

Abstract:

A trap for target animal includes a trigger for shifting the trap from a set state to an actuated state. The trigger includes first and second trigger elements and a biasing spring biasing the first trigger element for movement relative the second trigger element to an actuation position where the trap shifts to the actuated state. The trigger elements are immobilized by a consumable bait link. The bait link opposes force applied by the biasing spring acting on the first trigger element, such that the first trigger element moves relative the second trigger element and shifts the trap to the actuated state upon removal or at least partial consumption of the bait link.