Janice L Williams

US Patent:

20020116346, Aug 22, 2002

Filed:

Apr 4, 2002

Appl. No.:

10/116312

Inventors:

Craig Blankenstein - Issaquah WA, US
Michael Cowan - Sammamish WA, US
Timothy Lloyd - Westminster CA, US
Timothy May - Maple Valley WA, US
William McCutchon - Covington WA, US
Gary Noble - Lynnwood WA, US
Bradley Taylor - Everett WA, US
Janice Williams - Everett WA, US

Assignee:

The Boeing Company - Seattle WA

International Classification:

G06F017/60

US Classification:

705/080000

Abstract:

A system for communicating issues and facilitating resolution of the issues, wherein the issues affect a plurality of similar complex systems, the system being implemented over a computer network and comprising at least one first computer device, a second computer device and a third computer device, all of which are configured to be in communication with the computer network. The first computer devices are adapted to be used by at least one customer, and the second computer device is adapted to be used by an originating entity. The third computer device is configured to maintain a discussion-capable electronic media accessible to the first and second computer devices over the computer network. The electronic media is configured to have a plurality of issues and a plurality of comments posted thereon to facilitate resolving the issue.