Apple
Applecare Security and Quality Operations Program Manager
Apple Jan 2013 - Jan 2018
Americas Customer Systems Manager
Eloyalty, A Teletech Company Jan 2007 - Jan 2013
Director of Cloud Customer Experience
Verizon Business 2005 - 2007
Capacity Planner
Capital One 2000 - 2005
Contact Center Support Manager
Education:
University of Phoenix
Bachelors, Bachelor of Science
Skills:
Customer Experience Process Improvement Itil It Management Change Management Telephony Contact Centers Program Management Cisco Technologies Vendor Management Project Management Integration Capacity Planning Call Center Call Centers Cloud Computing Business Analysis Leadership Telecommunications Management Cisco Systems Products