Cepheid - Sunnyvale, CA since Apr 2012
IT Support
Yahoo! - Santa Clara, Ca. Dec 2011 - Apr 2012
Technical Services Project Lead
Yahoo! Inc. Apr 2007 - Apr 2012
IT Support
Yahoo! Inc. - Santa Clara, Ca Dec 2008 - Dec 2011
GSD Escalations Tier II Support Technician
Yahoo! Inc. - Sunnyvale, Ca. Aug 2006 - Dec 2008
Desktop Support/Walkup Window Technician
Skills:
Technical Support Troubleshooting Windows 7 Microsoft Exchange System Administration Windows Server Tcp/Ip Os X Firewalls Active Directory Microsoft Office Switches Computer Hardware Customer Service Help Desk Support Itil Incident Management Remote Desktop Cisco Vpn Technical Documentation Vendor Management Management Escalation Resolution Symantec Antivirus Knowledge Management Problem Management Asset Managment Mac Os X Ios Training Delivery Problem Solving Knowledge Transfer Ticket Operations Desktop Application Support Encryption Software Dell Kace Landesk Symantec Endpoint Protection Polycom Video Conferencing Root Cause Analysis Operations Management Time Management Executive Support Hdi Bartpe Backup Solutions Crestron Cisco Call Manager Financial Management Experience Project Management Blackberry Enterprise Server
Certifications:
Itil Foundations Windows 10: Implementation Windows 10 Administration Microsoft Certified Professionsal (Mcp) Microsoft Certified Desktop Support Technician (Mcdst) Hdi-Dst Innovative Customer Service Techniques Managing Technical Teams New Manager Fundamentals Managing For Results Leadership Foundations Time Management For Managers Strategic Planning Foundations