Corelogic
Executive of Operations
Capital One Apr 2003 - Nov 2015
Vice President of Sales and Head of Sales Experience and Head of Sales Strategy
Ing Direct Apr 2001 - Feb 2003
Sales Leader and Sales Associate
Cnet & Northland May 1998 - Jun 2000
Sales Manager and Recruiter
Education:
The College of St. Scholastica 1995 - 1998
Bachelor of Applied Science, Bachelors, Management
Skills:
Sales Process Digital Leadership Talent Management Sales Organization Restructuring Call Centers Culture Building Executive Leadership Customer Experience Sales Strategic Planning Retail Banking Leadership Business Analysis Mortgage Lending Credit Internet Banking Financial Services Customer Service Training Marketing Strategy Process Improvement Call Center Cross Selling Community Service Budget Management Program Development Performance Measurement Strategic Partnerships Executive Communication Internal Communication Vendor Management Succession Planning Banking Risk Management Resource Management Business Process Improvement
Interests:
Iqpc Conference (Orlando 2012) Merced Conference (San Diego 2011) Talent Management Magazine (02/2012)
Aspiration.com
Vice President of Customer Experience
Corelogic Jan 2017 - Aug 2018
Executive of Operations
Capital One Apr 2006 - Nov 2015
Vice President of Contact Center Operations
Ing Direct 2004 - 2006
Head of Customer Experience
Ing Direct 2003 - 2004
Head of Contact Center Strategy
Education:
The College of St. Scholastica 1995 - 1998
Bachelor of Applied Science, Bachelors, Management
Columbia College
Skills:
Banking Leadership Call Centers Customer Experience Sales Process Retail Banking Customer Service Risk Management Sales Business Analysis Vendor Management Mortgage Lending Credit Financial Services Internet Banking Training Marketing Strategy Process Improvement Strategic Planning Call Center Digital Leadership Talent Management Cross Selling Culture Building Sales Organization Restructuring Executive Leadership Community Service Budget Management Program Development Performance Measurement Strategic Partnerships Executive Communication Internal Communication Succession Planning Resource Management Business Process Improvement