Jason A Miner

Certified Contact Center Professional

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Position:

Senior Supervisor - Contact Management Center at Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas

Location:

Dallas/Fort Worth Area

Industry:

Hospital & Health Care

Work:

Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas since May 2013
Senior Supervisor - Contact Management Center
LeisureLink - Pasadena, CA May 2011 - May 2013
Director, Call Center
1-800-DENTIST - Los Angeles, CA Jan 2011 - May 2011
Member Services Manager
Insurance Technologies Corporation - Dallas, TX May 2008 - Nov 2010
Support, Training, & Retention Manager
AIGDirect - Dallas, TX Jan 2005 - May 2008
Operations Supervisor/Workforce Management Analyst/Quality Team

Education:

Embry-Riddle Aeronautical University 2000 - 2004
University of Hawaii at Manoa 1998 - 2004
Kaiser High School

Skills:

MySQL
Excel Expert
WFM
CRM
Salesforce.com
Google Analytics
Google Adwords
Crystal Ball
PBX
IVR
Verint
Siebel
Genesys
Mitel
Goldmine
PeopleSoft
Expression Web
SQL Server
Photoshop
ShoreTel
Oasis
Nortel
Microsoft Office
AS400
GoToMeeting
LogMeIn
Change Management
Sales Management
Staff Scheduling
Contact Center Design
Call Center Development
Data Analysis
Data Mining
Team Building
Team Management
Training & Development
Microsoft Excel
Workforce Management
Verint Impact 360
Customer Service
Insurance
Call Centers
Contact Centers
Start-ups
Avaya

Certifications:

CIAC Certification, Call Center Industry Advisory Council
Configuring, Forecasting, and Scheduling with Workforce Manager Certification, Genesys
Advanced Risk Analysis using Crystal Ball, Oracle
Introduction to Project Management, IBM

Jason Miner

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Senior Director Workforce Planning And Strategy

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Work:

Jason Miner

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Jason Miner

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Jason Miner

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