Senior Supervisor - Contact Management Center at Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Location:
Dallas/Fort Worth Area
Industry:
Hospital & Health Care
Work:
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas since May 2013
Senior Supervisor - Contact Management Center
LeisureLink - Pasadena, CA May 2011 - May 2013
Director, Call Center
1-800-DENTIST - Los Angeles, CA Jan 2011 - May 2011
Member Services Manager
Insurance Technologies Corporation - Dallas, TX May 2008 - Nov 2010
Support, Training, & Retention Manager
AIGDirect - Dallas, TX Jan 2005 - May 2008
Operations Supervisor/Workforce Management Analyst/Quality Team
Education:
Embry-Riddle Aeronautical University 2000 - 2004
University of Hawaii at Manoa 1998 - 2004
Kaiser High School
Skills:
MySQL Excel Expert WFM CRM Salesforce.com Google Analytics Google Adwords Crystal Ball PBX IVR Verint Siebel Genesys Mitel Goldmine PeopleSoft Expression Web SQL Server Photoshop ShoreTel Oasis Nortel Microsoft Office AS400 GoToMeeting LogMeIn Change Management Sales Management Staff Scheduling Contact Center Design Call Center Development Data Analysis Data Mining Team Building Team Management Training & Development Microsoft Excel Workforce Management Verint Impact 360 Customer Service Insurance Call Centers Contact Centers Start-ups Avaya
Certifications:
CIAC Certification, Call Center Industry Advisory Council Configuring, Forecasting, and Scheduling with Workforce Manager Certification, Genesys Advanced Risk Analysis using Crystal Ball, Oracle Introduction to Project Management, IBM
Jason Miner (1976-1977), Darrin Lancaster (1971-1976), Jennifer Edwards (1977-1983), Shelly Price (1979-1983), Jeff Roth (1972-1977), William Thornell (1972-1979)
Jason Miner (1991-1995), Stanley Heyden (1960-1964), Julie Parks (1988-1992), John Ferden (1975-1979), Janell Sheridan (1983-1987), Alisha Tackett (2001-2005)