Training • Leadership • Customer Service • Management • Program Management • Telecommunications • Team Leadership • Process Improvement • Analysis • Public Speaking • Vendor Management • Budgets • Customer Satisfaction • Team Building • Software Documentation • Call Centers • Research • Troubleshooting • Human Resources • Logistics • Project Planning • Employee Relations • Staff Development • Business Process Improvement
Aon Feb 2016 - May 2017
Time and Labor Delivery Analyst
Alight Solutions Feb 2016 - May 2017
Human Resources Delivery Analyst
Aon Aug 1, 2014 - Feb 2016
Customer Service Client Specialist
Aon Jul 2011 - Aug 2014
Customer Service Associate
Verizon Dec 2006 - Sep 2010
Storekeeper - Logistics Services
Education:
Strayer University 2015 - 2017
Master of Science, Masters, Leadership, Management
Kaplan University 2008 - 2010
Bachelors, Bachelor of Science, Communication
Skills:
Training Leadership Customer Service Management Program Management Telecommunications Team Leadership Process Improvement Analysis Public Speaking Vendor Management Budgets Customer Satisfaction Team Building Software Documentation Call Centers Research Troubleshooting Human Resources Logistics Project Planning Employee Relations Staff Development Business Process Improvement
Storekeeper - Logistics Services Westwood, NJ 2006 to 2010Consortium of Information and Telecommunications Executives
2006 to 2010 NJ Nominations ChairConsortium of Information and Telecommunications Executives
2005 to 2010 NJ Professional Development ChairConsortium of Information and Telecommunications Executives
2005 to 2010 NJ Facilities Committee ChairConsortium of Information and Telecommunications Executives
2008 to 2009 NJ Membership ChairVerizon Corporate Services
2005 to 2006 NJ Professional Development Adhoc Team LeaderVerizon Corporate Services Cranford, NJ 2000 to 2006 Senior Service Analyst - Customer Billings OperationsPerformance Assurance Newark, NJ 1998 to 2000 Records Clerk
Education:
Kaplan University May 2010 Bachelors of Science in Communication