Training • Microsoft Office • Technical Writing • Call Center • Troubleshooting • Interviews • Call Centers • Video Games • Customer Service • Instructional Design • Workshop Facilitation • Project Management • Leadership • Software Documentation • Organizational Development • Team Leadership • Employee Training • Process Improvement • Program Management • Quality Assurance
Nintendo of America since 1999
Training Lead
Nintendo of America Jun 1996 - Jun 2006
Team Nintendo Member (spokesperson)
Nintendo of America Aug 1991 - May 1999
Consumer Service Rep/Game Play Counselor
Education:
The Evergreen State College 1988 - 1992
Spent most of my years at Evergreen in, and around, the Experimental Theatre. What started as an on-stage interest earlier in my life, evolved into a behind-the-scenes trend.
Skills:
Training Microsoft Office Technical Writing Call Center Troubleshooting Interviews Call Centers Video Games Customer Service Instructional Design Workshop Facilitation Project Management Leadership Software Documentation Organizational Development Team Leadership Employee Training Process Improvement Program Management Quality Assurance