Genpact Mortgage Services - Richardson, TX since Aug 2012
Manager - Training
JP Morgan Chase - Lewisville, TX May 2011 - Aug 2012
Military Customer Assistance Specialist/Borrowers Assistance Specialist
JPMorgan Chase - Irving, TX Feb 2010 - May 2011
Default Loss Mitigation Home Equity Customer Assistance Specialist
Verizon - Irving & Richardson, TX Mar 1997 - Jul 2009
Senior Manager - Customer Service
Wells Fargo Bank - Westlake, TX Jan 1996 - Feb 1997
Customer Service & Training Manager
Education:
Southern Methodist University
Bachelor of Science (BS), Business Administration and Management, General
University of Southern Mississippi
B.S, Business Administration
Skills:
Telecommunications Management Project Management Call Center Leadership Training Strategy Forecasting Account Management Recruiting Project Planning Human Resources Customer Satisfaction Customer Service Networking Start-ups Budgets Vendor Management Call Centers Team Building Contract Negotiation Coaching Hiring Software Documentation Program Management Negotiation Business Analysis Leadership Development Customer Retention Team Leadership Operations Management Performance Management Sales Process Improvement Change Management New Business Development Banking Cross-functional Team Leadership Team Management Employee Relations Microsoft Office Microsoft Excel Strategic Planning CRM Business Development Sales Management Sales Operations Talent Acquisition Employee Training Credit
Aug 2012 to 2000 Training ManagerJP Morgan Chase Lewisville, TX May 2011 to Aug 2012 Military Customer Assistance Specialist/Borrowers Assistance SpecialistJP Morgan Chase Irving, TX Feb 2010 to May 2011 Default Loss Mitigation Home Equity Customer Assistance SpecialistVerizon Telecommunication Inc., Irving Richardson, TX Mar 1997 to Jul 2009 Senior ManagerWells Fargo Bank Westlake, TX Feb 1996 to Mar 1997 Customer Service & Training Manager
Education:
University of Southern Mississippi Hattiesburg, MS B.S. in Business Administration