Percepta ~ Creating Customer Loyalty For 15 Years!
Business Intelligence Reporting Analyst
Technical Contractor It Support May 2003 - Jun 2013
Senior Information Technology Technician
National Electronics Warranty 2007 - 2011
Directv Technical Support Supervisor
Conseco Finance Sep 2000 - May 2003
Mis Manager
Microsoft\Keane Mar 1998 - Sep 2000
Microsoft Technical Support Manager
Education:
National American University 2009 - 2016
Bachelor of Applied Science, Bachelors, Business Administration
National American University 2005 - 2009
Associates
Black Hills State University 2004 - 2006
School of Health Sciences 1991 - 1992
Skills:
Telecommunications Telephony Ethernet Call Centers Tcp/Ip Avaya Technical Support Windows Server Software Documentation Quality Management Active Directory Data Analysis Hardware Support Team Management Change Management Access Microsoft Office Sharepoint Server Cabling Committed To Customer Satisfaction Microsoft Sql Server Microsoft Excel Microsoft Office Microsoft Exchange Healthcare Information Technology Databases Employee Training Software Installation Workforce Management Troubleshooting Cross Functional Team Leadership Financial Reporting Financial Analysis Sharepoint Sql Team Leadership Visio Leadership Computer Hardware Desktop Support Management Remedy Ticketing System Team Building Management Process Improvement Analysis Networking Servers Training Hardware Quality Assurance Vendor Management
Linda Gatzke, Randy Jones, Jennifer Bjorling, Vicki Schmidt, Shari Pell, Karen Keefe, Julie Heitz, Dean Hyers, Mariann Dunham, Lori Schneider, Brian Dehn
Anne Melitz (1976-1980), Tim Rayburn (1961-1965), Pauline Mancha (1974-1978), Jeff Volk (1975-1979), Mallory Lieblick (1963-1967), Cathy Martin (1961-1965)