Jeff W Berg

US Patent:

20090063241, Mar 5, 2009

Filed:

Aug 31, 2007

Appl. No.:

11/848666

Inventors:

Alexander Nathan Wilkes - Chicago IL, US
David Cutler - Oak Park IL, US
Angela Dawn Evans - Arlington TX, US
Jeff Berg - Minneapolis MN, US

International Classification:

G06Q 10/00

US Classification:

705 9, 718104

Abstract:

Scheduling of service calls for field service workers may be optimized based, at least in part, upon market demand for field service visits, in accordance with various embodiments of the invention. During relatively higher demand periods, schedules for field service workers may be optimized to be relatively compact such that relatively more appointments are placed on a given schedule. During relatively lower demand periods, schedules may be optimized such that relatively more time will be provided between appointments to allow for more up-selling opportunities during service visits. Such scheduling optimizations are referred to herein as demand driven scheduling because how a field service worker's schedule is optimized is determined based, at least in part, on market demand for service calls in a particular geographic region during a given period of time.