Jeffrey S Norton

US Patent:

20050209881, Sep 22, 2005

Filed:

Jul 12, 2004

Appl. No.:

10/889596

Inventors:

Jeffrey Norton - Northbrook IL, US

International Classification:

G06F017/60

US Classification:

705002000

Abstract:

A method and apparatus are provided for collecting information by an organization on home health-care provided to a plurality of care recipients by a plurality of caregivers. The method includes the steps of accepting a call through a call connection by an interactive voice response unit from a caregiver of the plurality of caregivers during a home health-care visit to a care recipient of the plurality of care recipients and determining an identity of the care recipient of the plurality of care recipients by the interactive voice response unit from information associated with the accepted call. The method further includes the steps of recognizing an identity of the caregiver by the interactive voice response unit from information transferred through the call connection and determining a type of care given by the caregiver to the care recipient by the interactive voice response unit from information provided by the caregiver through the call connection.