Amazon
Executive Customer Relations
Amazon Oct 2000 - Oct 2006
Cs Team Lead
Amazon Mar 2000 - Oct 2000
Csa
Education:
Morehead State University 2013 - 2016
Bachelors, Special Education, Teaching
Ashland Community and Technical College 2012 - 2013
Associates, Special Education, Teaching
Ashland Community and Technical College 1990 - 1993
Skills:
Customer Experience Customer Satisfaction Call Centers Customer Retention Team Leadership Customer Service Leadership Process Improvement Training Call Center Vendor Management Crm E Commerce Team Building Performance Management Team Management Operations Management Analysis
Sep 2006 to 2000 Executive Customer RelationsAmazon.com
Oct 2000 to Sep 2006 Customer Service Team LeadAmazon.com
Mar 2000 to Oct 2000 Customer Service Associate
Education:
Morehead State University Morehead, KY 2013 to 2016 Bachelor of Arts in Special EducationKentucky Community and Technical College Ashland, KY 2012 to 2013 Associate of Arts and Associate of Science in Pre-Education
Skills:
Customer Service Microsoft Office proficient Interpersonal & Organizational communication skills Working independently & with team Leadership Experience
Amazon.com since Oct 2006
Executive Customer Relations
Amazon.com Oct 2000 - Oct 2006
CS Team Lead
Amazon.com Mar 2000 - Oct 2000
CSA
Education:
Ashland Community and Technical College 2012 - 2013
Associate of Arts (A.A.), Special Education and Teaching
Ashland Community and Technical College 1990 - 1993
Skills:
Call Center Team Leadership Performance Management Call Centers Customer Service Operations Management Customer Experience Customer Satisfaction Leadership Process Improvement E-commerce Customer Retention Team Building Team Management