Unitedhealth Group 2009 - 2015
Director of Call Quality
Unitedhealth Group 2009 - 2015
Director of Behavioral Appeals Phone Team
Unitedhealth Group Oct 2004 - Apr 2007
Performance Improvement Supervisor
Unitedhealth Group Oct 2003 - Oct 2004
Performance Improvement Coordinator
Unitedhealth Group Aug 2001 - Oct 2003
Senior Intake Counselor
Education:
Louisiana Tech University 1995 - 1997
Masters, Master of Arts, Counseling
Louisiana Tech University 1991 - 1995
Bachelors, Bachelor of Arts, History, Sociology
Skills:
Licensed Professional Counselor Behavioral Health Case Management Case Managment Customer Service Employee Benefits Health Insurance Healthcare Hospitals Leadership Managed Care Medicaid Performance Management Performance Improvement Medicare Data Analysis
Permian Basin Area Foundation
Donor and Community Relations Administrator
The Community Foundation of North Louisiana Sep 2012 - Oct 2017
Director of External Relations
Lsu In Shreveport Sep 2010 - Aug 2012
Director of Media and Public Relations
The Community Foundation of North Louisiana Sep 2009 - Sep 2010
Office Manager
Education:
Lsu Shreveport 2009 - 2011
Master of Science, Masters, Human Services
Lsu Shreveport 2006 - 2009
Bachelors, Bachelor of Arts, Communication
C. E. Byrd High School 2005
Skills:
Public Relations Press Releases Social Media Fundraising Public Speaking Event Planning Event Management Marketing Communications Newsletters Editing Marketing Facebook Nonprofits Advertising Volunteer Management Media Relations Social Media Marketing Microsoft Office Customer Service Community Outreach Social Networking Powerpoint Grant Writing Leadership Strategic Planning Teaching Management Microsoft Word Higher Education Marketing Strategy Microsoft Excel Blogging Research Budgets Storytelling Time Management Strategic Communications Community Development Journalism Photoshop Press Kits Non Profits Publicity Copywriting Crisis Communications Digital Photography Web Community Relations Word Excel