Sutherland Global Services - Rochester Ny since Mar 2011
Sr Subject Matter Expert - HR Talent Management and Training
Sutherland Global Services Mar 2009 - Jan 2012
Training Manager
Sutherland Global Services Nov 2006 - Mar 2009
Training Specialist
Sutherland Global Services Jan 2006 - Nov 2006
Product Sales Trainer
Education:
State University of New York College at Brockport 2001 - 2006
Skills:
Training Call Centers Bpo Team Management Management Employee Training Leadership Transition Management Soft Skills Outsourcing Vendor Management Service Delivery Call Center Customer Satisfaction Process Improvement Customer Service Talent Management Team Leadership Customer Experience Six Sigma Crm Human Resources Contact Centers Performance Management Business Process Improvement