American Express Global Business Travel Dec 2009 - Dec 2011
Team Leader
American Express Global Business Travel Dec 2009 - Dec 2011
Manager, Service Transformation
American Express Global Business Travel Jun 2008 - Dec 2009
Specialized Corporate Travel Counselor
American Airlines Jun 2008 - Dec 2009
Director of Process Optimization
Education:
Villanova University 2015
Moody Bible Institute 1997 - 2003
Bachelors, Bachelor of Arts, Theology, Biblical Studies
Skills:
Process Improvement Project Management Leadership Business Analysis Team Leadership Call Centers Management Customer Service Team Building Performance Management Training Analysis Crm Operations Management Contact Centers Data Analysis Change Management Business Process Improvement Six Sigma Account Management Customer Relationship Management Vendor Management
Languages:
English Spanish
Certifications:
Lean Six Sigma Black Belt Six Sigma Green Belt License Vil028961 License 12023 Villanova University, License Vil028961 Asq, License 12023