First Data Merchant Services
Service Quality
Acs Apr 2010 - Aug 2012
Director, Service Management
Acs Nov 2009 - Apr 2010
Director, Solutions Support Desk
Coca-Cola Enterprises May 1989 - Nov 2007
Senior Mgr, Esm, Web Technologies, Quality Engineering
Eta Systems 1984 - 1989
Accountant
Education:
Texas Christian University - M.j. Neeley School of Business 1979 - 1983
Bachelors, Bachelor of Business Administration, Accounting
Minnetonka Senior High School
Texas Christian University
Skills:
Itil V3 Foundations Certified Process Improvement Vendor Management Itil It Service Management Outsourcing Change Management Program Management Project Portfolio Management Business Process Improvement