Us Army
Information Technology Management at Department of Army
School District of Hillsborough County Sep 2014 - Oct 2015
Technician Ii
Department of Veterans Affairs Apr 2014 - Jun 2014
Work Study
Stream Global Services Nov 2006 - May 2012
Team Manager
Verizon Feb 2006 - Nov 2006
Helpdesk Consultant
Education:
Strayer University 2012 - 2014
Bachelors, Bachelor of Science, Homeland Security, Information Systems
Remington College 2010 - 2012
Associates, Network Administration
Remington College
Bachelors, Bachelor of Science
Central Texas College
Bachelors, Bachelor of Science
Hawaii Pacific University
Bachelors, Bachelor of Science
Everest College - Phoenix
Bachelors, Bachelor of Science
Skills:
Management Pc Troubleshooting System Installation Supervisory Coordinator Customer Service Problem Solving Troubleshooting Technical Support Software Installation Customer Service Networking Hardware Windows 7 Operating Systems Computer Hardware Windows Customer Satisfaction Process Improvement Security Call Centers Active Directory Call Center Windows Server Microsoft Office Software Documentation Printers Computer Repair A Certified Crm Help Desk Support Laptops It Operations Leadership Lotus Notes Network Administration Problem Solving Servers Service Delivery Service Desk Windows Vista Windows Xp Contact Centers Bpo Dns Dell Computers Microsoft Exchange Disaster Recovery Management