Intuit May 2011 - Sep 2012
Manager Service Delivery
Intuit May 2011 - Sep 2012
Senior Editor
Intuit Jul 2006 - May 2011
Customer Service Representative and Knowledge Advisor
Reno Christian Academy Jan 2005 - Jun 2006
Teacher
Connecticut Surety Company Oct 1994 - May 1998
Recovery Supervisor and Operations and Administration Supervisor
Education:
Midwestern State University 2004 - 2004
University of Nevada, Reno 1986 - 1994
Bachelors, Bachelor of Arts, Psychology
Skills:
Call Centers Management Customer Experience Customer Service Troubleshooting Payroll Data Analysis Knowledge Management Software Documentation Coaching Editing Technical Writing Technical Editing Training Facilitation Payroll Taxes Content Management Saas Content Writing Quickbooks Time Management Service Delivery 360 Feedback Project Management Technical Communication Snagit
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