Skills:
Windows XP/Vista/7/8 Macintosh 7.0-X Linux UNIX HTML CSS FTP RSS TCP/IP XML Adobe Acrobat Dreamweaver Encore Flash Photoshop Illustrator Premiere Ephox EditLive! Microsoft Office Vignette (Open Text) Word Press Content Management and Portal Solutions SharePoint Visio Libre/Open Office (Writer, Calc, Impress, Draw, Math & Base) WEB DEVELOPMENT AND KNOWLEDGE MANAGEMENT EXPERIENCE * Administered production and delivery of files via proprietary content management system and syndication portal. * Managed delivery of PLI treatises and course handbooks to law firms and corporate clients. * Developed programs and applications for web usage. * Managed project in collaboration with Deutsche Bank to develop a knowledge management system serving approved content to more than 1K employees in the New York office. * Directed content management projects and ensured they were completed under budget and on time. * Responsible for news content development and licensing procedures for third-party re-sellers. * Conducted specialized research and analysis for AP New Media data management projects. * Facilitated the delivery of content (articles, photos, and videos) to more than 3,100 web portals. * Directed the development of AP's internet delivery platform at the time: http://www.apnewstracker.com. * Designed and implemented marketing and online advertising campaigns, as well as programs to generate web sponsorship. LEADERSHIP AND HELP DESK EXPERIENCE * Supervised a team of 4 Production Assistants that produced content for knowledge management systems. * Set up a computer network for The Floor Club in Sterling Heights, MI. * Provided consultation services to midsize and large corporations, collaborating with them on the development of content management systems and intra-office networks. * Increased revenue by more than $1MM through the use of basic and enhanced portal relationships. * Trained staff on the utilization of hardware and software, network administration tools, and web multimedia production, as well as in technical skills and strategies. * Formulated and managed project budgets and schedules, provided benchmark check-ins, and ensured timely completion and customer satisfaction. * Represented the division at industry trade shows and networked with professionals in the field. * Responsible for Electronic Publishing/New Media Division, directing a staff of web developers, administrative personnel, and online production and sales support professionals. * Managed a variety of projects, including budget development and goal setting for each, in marketing, technical design, and construction. * Led e-commerce and internet content management/knowledge management activities. JOHN CARROLL ADAMS, CUSTOMER SERVICE AND COMMUNICATIONS EXPERIENCE * Ensured exceptional standard of customer service consistent with corporate branding for retail, banking, and media organizations. * Served as Technical Liason between AP's New Media and Information Technology divisions. * Provided assistance to Spanish-speaking clients regarding their accounts. * Coordinated interdepartmental communications regarding traditional and digital content delivery. * Collaborated with sales, editorial, and technical teams to stage and syndicate digital content. * Communicated with subscribers to develop profiles that optimized internet research. * Collaborated with corporate clients and individual consumers to develop Intranet services, networks, applications, and other technical projects. * Negotiated contracts with technical consultants to develop electronic retail tools for products. * Built and maintained relationships with more than 600 corporations, law firms, and recruiters. * Developed and implemented web sponsorship marketing programs. * Communicated with bank officers, real estate brokers, and contractors via phone and email. * Provided computer repair and maintenance, as well as technical support for software. * Responsible for client communications and optimization of feedback to develop improvements.