John D Dean

US Patent:

20070192402, Aug 16, 2007

Filed:

Mar 29, 2006

Appl. No.:

11/391712

Inventors:

John Dean - Atlanta GA, US
Jim Cross - Avondale Estates GA, US
Darrin Deck - Suwanee GA, US
Alla Gurvich - , US
Colm Hoban - Roswell GA, US
Sean Giles - Lawrenceville GA, US

Assignee:

TRX, Inc. - Atlanta GA

International Classification:

G06F 15/16

US Classification:

709202000

Abstract:

Systems and methods for assigning, delivering, and monitoring tasks are discussed that allow the supervisor to view a task type on which a agent below the supervisor in the hierarchy is working, the amount of time that the agent is taking to complete that task, and the target amount of time that are spent to complete such a task. The supervisor can also define the types of tasks that a particular agent can receive and be assigned. This mechanism would allow the supervisor to dynamically manage resources, enabling the supervisor to assign additional resources to short-term anomalies efficiently. In other words, the system allows supervisors to assign tasks to their agent based on agents known skill sets and the skills required to complete the task.