Milestone Technologies, Inc. Oct 2006 - Oct 2011
Senior Service Delivery Manager
Vaxgen Mar 2005 - Oct 2006
Desktop Support Manager
Epiphany Sep 2000 - Oct 2003
Desktop Support Manager
Nellcor Puritan Bennett 1990 - 2000
It Site Manager
Amdahl Corp 1986 - 1990
Desktop Support Analyst
Education:
San Jose State University 1971 - 1974
Bachelors, Bachelor of Arts, History
De Anza College 1969 - 1971
Associates, Associate of Arts, Liberal Arts, Humanities, General Studies
Homestead High School
Skills:
Technical Support Management Team Leadership Sla Vendor Management It Operations Service Delivery Help Desk Support Incident Management It Management Project Planning Business Process Improvement Microsoft Office System Administration Problem Solving Active Directory Servers Mentoring Team Building It Strategy Outsourcing Customer Service Service Management It Outsourcing Staff Development Planning Service Improvement Coaching Budgeting Customer Relations Hiring Supervisory Skills Customer Satisfaction Retirement Stage Combat Gymnastics Cheerleading Cinematography Aerospace Engineering Flamenco Salsa Administration Remedy Instructor Led Training Budgets Adventurer Chihuahua Rangler Benevolent Dictatorship Coping With Difficult People