Expedia, Inc.
It Service Desk Manager
Pfizer Aug 2004 - Jan 2013
Service Desk Manager
Ihs 2000 - 2005
Helpdesk
Education:
Randolph High School 1979 - 1983
Skills:
It Operations Itil Service Desk Incident Management It Service Management Vendor Management Help Desk Support It Management Disaster Recovery It Strategy Information Technology Service Delivery Active Directory Sharepoint Technical Support Troubleshooting Citrix Software Documentation System Deployment Data Center Windows Xp Windows 7 Servers It Outsourcing Microsoft Exchange Sla Windows Server Bmc Remedy Service Management Network Administration Itil V3 Foundations Certified Software Installation Blackberry Enterprise Server
Service Advisor at Microsoft, Videographer Editor Technical Support at Independent Contractor
Location:
San Jose, California
Industry:
Computer Hardware
Work:
Microsoft since Aug 2013
Service Advisor
Independent Contractor since Jul 2008
Videographer Editor Technical Support
Apple - Valley Fair Mall Oct 2011 - Jun 2013
Family Room Specialist
Adecco May 2011 - Sep 2011
Installer
Douglass Enterprises Jun 2010 - Jul 2011
System Administrator
Education:
Metro Ed CCOC 2005 - 2006
Certificate, Video Production
Santa Teresa High School 2006
Diploma
West Valley College
Interests:
video production, graphic design, photography, technical support.