Dell Emc Feb 2014 - Jul 2015
Technical Support Engineer
Dell Emc Feb 2014 - Jul 2015
Software Engineer
Sciquest Apr 2010 - May 2013
Technical Support Specialist
Time Warner Cable Aug 2006 - Feb 2009
Technical Manager Digital Phone and Security
Time Warner Cable 2003 - 2006
Technical Support
Education:
University of North Carolina at Chapel Hill 1999 - 2000
Masters, Teaching, Art
University of North Carolina at Chapel Hill 1995 - 1999
Bachelor of Music, Bachelors
Skills:
Technical Support Salesforce.com Call Center Saas Troubleshooting Data Analysis Customer Advocacy Call Centers Virtualization Sql Enterprise Software Vendor Management Sharepoint Integration Cloud Computing Security
Certifications:
Cloud Infrastructure and Services Associate (Emccis) Information Storage Associate Version 2 (Emcisa) Emc