St. Louis Public Library
Public Technology Assistant
Lindenwood University Jan 2016 - Sep 2016
Student Worker Lindenwood University
Independent Caregiver Jan 2010 - Nov 2015
Home Care Assistant
Walmart May 2009 - Apr 2010
Sales Associate
Teksystems Jan 2005 - Sep 2008
Tape Librarian
Education:
Lindenwood University 2015 - 2017
Lindenwood University 2015 - 2016
Bachelors
Fontbonne University 1998 - 2000
Masters, Education, Teacher Education
Harris - Stowe State University 1995 - 1997
Bachelor of Education, Bachelors, Teaching, Elementary Education
Skills:
Powerpoint Microsoft Excel Microsoft Office Information Technology Entrepreneurship Project Management Computer Network Operations Network Security Business Strategy Leadership Communication Linkedin Computer Networking Decision Making Mentoring Data Center Virtualization Life Skills Business Writing Small Business Management Customer Service Representatives Operating System Administration Time Line Management Networking Engineer Virtualization Computer Security Network Administration Customer Satisfaction Inventory Control Service Level Agreements Staff Training Customer Experience Microsoft Powerpoint Training Coaching Time Management Teamwork Management Organizational Leadership Customer Service Customer Support Public Speaking Warehouse Operations Microsoft Visio Operating Systems Linux Unix Html5 Personal Development Fedora Technical Support
Languages:
Spanish
Certifications:
Introduction To Sql License Eb8C53 License 090D04 License Aac7C4 License A32Dff Business Etiquette: Phone, Email, and Text Comptia A+ Exam Prep (220-902) Part 1: Introduction To Computers Microsoft® Project 2016: Essential Training Creative Spark: Grammar Girl, Changing Writing One Word at A Time Comptia Security+ Cert Prep (Sy0-401): the Basics Publishing on Linkedin For College Students and Young Professionals Interpersonal Communication Recovering A Layoff Betty Liu on Career Success Developing Resourcefulness Communication Thinking Like A Leader Public Speaking Foundations The New Rules of Work Leading Yourself Building Resilience Disrupting Yourself Sallie Krawcheck on Risk-Taking Powerless To Powerful: Taking Control Learning From Failure Building Self-Confidence Mindfulness Connecting With Peers In the Workplace Personal Effectiveness Tips Getting Things Done Critical Thinking Creativity Bootcamp Effective Listening Achieving Your Goals Teamwork Foundations Building Trust Master In-Demand Professional Soft Skills Managing Customer Expectations For Frontline Employees Professional Networking Writing In Plain English Comptia A + Certified Comptia Network + Certified Comptia Security + Cybersecurity Analyst+ (Cs0-001) Cert Prep: First Look It Security Foundations: Core Concepts Cybersecurity Foundations It Security Foundations: Operating System Security It Security Foundations: Network Security Cybersecurity For It Professionals Learning It Security Customer Service Foundations Customer Service: Creating Customer Value Phone-Based Customer Service Writing Customer Service Emails Serving Customers Using Social Media Working With Upset Customers Become A Customer Service Specialist Linux: Overview and Installation Learning Linkedin Learning Linux Command Line Mastering Common Interview Questions Acing Your Interview Networking Foundations: Networking Basics Troubleshooting Common Pc Issues For Users Learning Wireless Networking Sheryl Sandberg and Adam Grant on Option B: Building Resilience Developing A Service Mindset Communicating With Confidence Handling An Unruly Audience Jodi Glickman on Make 'Em Love You at Work Computer Components and Peripherals For It Technicians Learning Excel 2016 Impromptu Speaking How To Handle Political Conversations at Work Working With Difficult People Developing Your Emotional Intelligence Lead Like A Boss Giving Your Elevator Pitch Project Management: Preventing Scope Creep Job Seeker Tips Learning Fedora Linux Job Hunting For College Grads Creating A Career Plan Help Desk Handbook For End Users: Mobile, Networking, Security, and Troubleshooting Learning Pc Maintenance and Performance Help Desk Handbook For End Users: Pc Basics, Hardware, Operating Systems, and Applications It Service Desk Careers and Certifications: First Steps Windows 10 For It Pros Essential Training Macos Sierra For It Administrators Systemd Components Embracing Unexpected Change Creating Great First Impressions Customer Service Skills For Techies De-Escalating Intense Situations Having Difficult Conversations Winning Back A Lost Customer Bill George on Self Awareness, Authenticity, and Leadership Banish Your Inner Critic To Unleash Creativity Learning Outlook 2019 Preparing For Successful Communication Comptia A+ Comptia Network+ Certification Comptia Security+ Certification Building Rapport With Customers Building Customer Loyalty How To Present and Stay on Point Expert Tips For Answering Common Interview Questions Quality Standards In Customer Service Customer Service: Problem Solving and Troubleshooting 10 Ways To Stay Motivated While Job Hunting Getting the Most From Recruiters While Job Hunting Delivering Bad News To A Customer
Liggett Vector Brands
System Administrator
Ngenx Jan 2016 - Apr 2016
Application Engineer
Cloudjumper Jan 2016 - Apr 2016
Engineering Services Manager
Computer Service Partners Apr 2013 - Jan 2016
Rmm System Administrator and Senior Client Engineer
Compucom Jan 2013 - Apr 2013
It Technician Ops
Education:
2008 New Horizons Computer Learning Center 2007 - 2008
St. John's University 1991 - 1993
Skills:
Active Directory Technical Support Windows Server Troubleshooting Vpn Software Installation Networking System Deployment Windows Xp Hardware Computer Hardware Operating Systems Software Documentation Network Security Windows 7 System Administration Printers Microsoft Exchange Microsoft Certified Professional Help Desk Support Security Windows Disaster Recovery Laptops Firewalls It Operations Cisco Technologies Switches Dhcp Databases Ccna Backup Exec Security+ Blackberry Data Center Vmware Esx Tcp/Ip A+ Network+ Oracle Ccent Comptia A+ Virtual Private Network