Joseph Charles Owen

US Patent:

20070043608, Feb 22, 2007

Filed:

Aug 3, 2006

Appl. No.:

11/498161

Inventors:

John May - Roswell GA, US
Christopher Strant - Duluth GA, US
Joseph Owen - Douglasville GA, US
Marc Wallenstein - Roswell GA, US

Assignee:

Recordant, Inc. - Alpharetta GA

International Classification:

G07G 1/00
G06F 17/30

US Classification:

705010000

Abstract:

A system, method and computer program product for recording customer interactions, analyzing recordings and/or providing quality assessment and/or training is set forth. In an exemplary embodiment of the present invention, a system may include a customer interaction recordation application service provider system, which may include, in an exemplary embodiment, an ambulatory capture device adapted to record at least one audio (and/or video) face-to-face interaction between two parties such as, e.g., between an employee and a customer; an aggregation device which may include a cradle adapted to receive said capture device; an application service provider (ASP) server system adapted for user interactive access and analysis of the at least one captured interaction; and a network coupling the aggregation device to the ASP server system adapted to transmit the at least one captured interaction to the ASP server system upon receipt of the capture device in the cradle.