Joshua P Richardson

US Patent:

20090037414, Feb 5, 2009

Filed:

Aug 1, 2007

Appl. No.:

11/832081

Inventors:

Michael Olivier - Belmont CA, US
Joshua Richardson - Santa Clara CA, US

Assignee:

Yahoo! Inc. - Sunnyvale CA

International Classification:

G06F 15/16
G06F 17/30
G06F 7/08
H04L 9/32

US Classification:

707 7, 709203, 726 4, 707E17134

Abstract:

A system for hosting one or more online feedback forums to receive and manage feedback is provided. An online feedback forum can be affiliated with a provider of a service and/or product and enables users of the service and/or product to add postings to provide feedback, browse postings, and add comments to postings. Also, an online feedback forum can allow users to vote on various postings. When a new posting is added by a user, contextual information associated with the user's activity with a provider's service and/or product is also included. Contextual information includes information that is not directly inputted by the user but provides additional information for placing the user's posting in better context. The online feedback forum further enables the affiliated provider and/or its agents to add official responses to postings and otherwise manage postings of the online feedback forum.