Technical Support • Troubleshooting • Social Networking • Windows 7 • Servers • Leadership • Microsoft Office • Project Management • Computer Hardware • Html • Data Analysis • Customer Service • Microsoft Excel • Public Speaking • Social Media • Windows Server • Windows • Printers • Computer Repair • Java • Microsoft Office Sharepoint Server • Marketing Communications • Strategic Communications • Cognos • Relationship Management • Visio • Business Process Improvement • Process Efficiency • System Administration • Communication Systems • Workflow Management • Technical Training • Process Flow Documentation • Query Writing • Ticketing Systems • Requirements Gathering • Requirements Analysis • Project Analysis • Workflow Diagrams • Employee Training • Business Process Mapping • Business Analysis • Business Intelligence • Gap Analysis • Business Process • Communication • Agile Methodologies • Kanban • Brd
Languages
English
Ranks
Certificate:
Building Trust
Interests
Education • Environment • Science and Technology • Human Rights • Animal Welfare • Health
Suncoast Credit Union
Enterprise Business Analyst
Lee County Clerk of Courts Jan 2016 - Sep 2017
Business Analyst 2
New Management Services Feb 1, 2015 - Dec 2015
Business Analyst
University of North Florida Jan 2011 - Feb 2015
Technical Specialist and Business Analyst
Hostway Services, Inc Aug 2009 - Dec 2010
Network Operations Center Technician
Education:
Saint Leo University 2003 - 2008
Bachelors, Computer Information Systems
Fort Knox High School 1999 - 2003
Skills:
Technical Support Troubleshooting Social Networking Windows 7 Servers Leadership Microsoft Office Project Management Computer Hardware Html Data Analysis Customer Service Microsoft Excel Public Speaking Social Media Windows Server Windows Printers Computer Repair Java Microsoft Office Sharepoint Server Marketing Communications Strategic Communications Cognos Relationship Management Visio Business Process Improvement Process Efficiency System Administration Communication Systems Workflow Management Technical Training Process Flow Documentation Query Writing Ticketing Systems Requirements Gathering Requirements Analysis Project Analysis Workflow Diagrams Employee Training Business Process Mapping Business Analysis Business Intelligence Gap Analysis Business Process Communication Agile Methodologies Kanban Brd
Interests:
Education Environment Science and Technology Human Rights Animal Welfare Health
Languages:
English
Certifications:
Building Trust Leading With Emotional Intelligence Business Analysis Foundations Building Self-Confidence Interpersonal Communication Lean Six Sigma Yellow Belt Kanban Methodology