J & J Creations
Owner
Metlife Jul 2012 - Feb 2013
Corporate Complaint Analyst
Metlife Jul 2012 - Feb 2013
Compliance Project Manager
Metlife Mar 2006 - Apr 2007
Supervisor
Metlife Mar 2003 - Mar 2006
Team Leader
Education:
John Carroll University 1987 - 1991
Bachelors, Bachelor of Science In Business Administration, Business Administration, Finance
Indiana University Bloomington 1985 - 1987
Cleveland State University 1987 - 1987
Skills:
Insurance Project Management Process Improvement Underwriting Business Requirements Marketing Risk Management Customer Experience Complaint Investigations Insurance Law Complaint Management Customer Analysis Customer Satisfaction Property and Casualty Insurance P&C Insurance Writing Proposal Writing Functional Requirements Customer Retention Compliance General Insurance Business Process Improvement Project Planning Microsoft Word Claim Project Coordination Project Delivery Customer Customer Engagement Customer Oriented Building Relationships Blogging Creative Writing Magazine Articles Fiction Writing Homeowners Umbrella Insurance Liability