Ntt Data Services Nov 2016 - Oct 2017
Account Service Management Director
Dell Jun 2012 - Nov 2016
It Service Management Manager
Dell Apr 2009 - May 2012
Service Level Manager
Dell Jan 2008 - Mar 2009
Service Level Tracking and Reporting
Xerox Feb 2006 - Dec 2007
Capacity Management Specialist
Education:
Instituto Tecnológico Y De Estudios Superiores De Monterrey 2001 - 2003
Masters, Commerce
Instituto Tecnológico De Durango 1994 - 1999
Bachelor of Engineering, Bachelors, Computer Systems
Skills:
It Service Management Infrastructure Itil Incident Management Service Delivery Service Management It Operations Service Desk Itil Certified Itil V3 Foundations Certified Bmc Remedy Outsourcing Problem Management It Outsourcing It Management Business Analysis Sharepoint Business Process Iso 20000 Sla Service Improvement Service Level Management Cmdb Process Management Information Technology Transition Management Release Management It Transformation Help Desk Support It Service Delivery Technical Support It Infrastructure Management It Asset Management Data Center