Inmotionhosting Virginia Beach, VA Apr 2012 to Jul 2014 Technical Support RepresentativeCox Communications Hampton Roads, VA Nov 2009 to Apr 2012 Comm. Center Test Desk TechnicianCox Communications Oklahoma City, OK Jun 2008 to Nov 2009 Technical Support Senior Lead/Cust Sat Analyst IICox Communications Hampton Roads, VA Apr 2003 to Jun 2008 Tier 1 and Tier 2 Customer Service RepresentativeUS Marines, Hawaii Hn Apr 1994 to Aug 2001 Infantymen
Education:
Self-Study Virginia Beach, VA 2011 to 2011 Certification in 70-270 , Installing, Configuring, and Administering Microsoft Windows XP Professional.Self-Study Virginia Beach, VA 2011 to 2011 Certification in 70-290, Managing and Maintaining a Windows Server 2003 Environment.Self-Study Virginia Beach, VA 2011 to 2011 Certification in 70-291, Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure.HyperLearn Technologies Virginia Beach, VA 2011 to 2011 Certification in N10-004, Network+Manhattan Comp. High School Manhattan, NY 1994 General StudiesHonolulu Pacific University Virginia Beach, VA Business Administrations
Skills:
15 years combined Customer Service Experience. 2 years Field experience. Knowledge in troubleshooting various connection issues. Experienced troubleshooter with over 20 years of troubleshooting computers, networks, and software. Proficient in the setup and administration of Outlook and various Microsoft Office products. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. Followed strict adherence to company policies and procedural guidelines. Self starter with a can do attitude. Working knowledge of web publish tools such as Microsoft Share Point and FrontPage in order to create update and maintain internal personal and departmental web pages. Knowledge of internal and external computer components, with the knowledge to replace or repair potential problems. Team Player with can do attitude. Proven leader able to adapt to any situation to keep SLAs at optimal levels. Assisted Management with the updating of various outdated technical support training for best practices.