Juan A Vasquez

US Patent:

8306213, Nov 6, 2012

Filed:

Nov 22, 2011

Appl. No.:

13/302626

Inventors:

Juan Vasquez - San Jose CA, US
Steve Osborn - Redwood City CA, US
Ivo Daniel Carreira de Abreu - Zurich, CH

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04M 3/00

US Classification:

37926511, 37926512, 37926513, 37926601, 715700

Abstract:

Described are computer-based methods and apparatuses, including computer program products, for skill and level assignment. In some examples, the method includes providing for display of a graphical user interface (GUI) with one or more sets of graphical objects. Each set of graphical objects corresponds to a decision factor and each graphical object in each set of graphical objects corresponds to a level of the decision factor. The method further includes receiving an assignment configuration for a contact routing device. The assignment configuration is generated based on the one or more sets of graphical objects and associated one or more agents. The method further includes routing the contact to the selected one or more contact agents based on the assignment configuration.

US Patent:

8406155, Mar 26, 2013

Filed:

Mar 19, 2012

Appl. No.:

13/424008

Inventors:

Juan Vasquez - Mountain View CA, US
Steve Osborn - Mountain View CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04L 12/16
H04L 12/28
H04L 12/56
H04Q 11/00
G06F 15/16
G06F 15/173
G06F 9/46
H04N 7/14

US Classification:

370259, 370401, 709203, 709204, 709219, 709226, 709227, 348 1409, 718104

Abstract:

The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and a plurality of available resources capable of being connected to the individualized communication session. In some embodiments, the method includes receiving and establishing a connection between an automated management tool and a client device, receiving a customer service request from the client device, establishing an individualized communication session, and providing resources to the individualized communication session.

US Patent:

8410898, Apr 2, 2013

Filed:

Aug 16, 2012

Appl. No.:

13/587096

Inventors:

Juan Vasquez - San Jose CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

G05B 19/00

US Classification:

340 56, 340 51, 340 554

Abstract:

A computer-implemented technique includes storing keychains in a memory of a computer. A login identifier and a password are received from a mobile device. The login identifier and the password are verified. Subsequent to the verification, one of the keychains is downloaded from the computer to the mobile device. The keychain includes N keys that are each associated with one of M physical locks of M locking devices, where N and M are integers greater than or equal to 1. The M locking devices or another locking device are monitored. Information in a key log is recorded when each of the N keys is used on one of the M locking devices or another locking device. The information includes a locking device identifier and a key identifier. The mobile device is alerted when each of the N keys is used based on the key log.

US Patent:

8442191, May 14, 2013

Filed:

Jun 12, 2012

Appl. No.:

13/494218

Inventors:

Juan Vasquez - San Jose CA, US
Harkishin Nachnani - San Jose CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04M 1/64

US Classification:

379 8822, 379 8819, 37926501

Abstract:

A method for removing voice messages in a voicemail system queue. The method includes acquiring data associated with a first call, including a voice message provided during the first call and a unique identifier assigned to the voice message of the first call. The method also includes receiving a second call and acquiring data for the second call, the data including information indicating whether the second call relates to a voice message previously provided to the voicemail system. The method also includes determining if the second call is related to the first call based on a comparison of at least a portion of the data for the second call and at least a portion of the data for the first call. The method also includes modifying the stored data associated with the first call if the second call is determined to be related to the first call.

US Patent:

8493198, Jul 23, 2013

Filed:

Jul 11, 2012

Appl. No.:

13/546563

Inventors:

Juan Vasquez - San Jose CA, US
Vinson Mok - Mountain View CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

B60Q 1/00

US Classification:

340436, 340438, 3404255

Abstract:

A computer-implemented method includes monitoring an environment external to a vehicle via a sensor of the vehicle or a mobile device. The monitoring includes recording audio or video signals based on an output of the sensor. Audio or image recognition is performed via the mobile device based on the audio or video signals. Based on results of the audio or image recognition, objects in an area through which the vehicle is to pass are detected. The method includes determining which ones of the detected objects satisfy a predetermined criteria. The predetermined criteria includes object features that are indiscernible or marginally discernible to a vehicle operator with a perception deficiency. Selected ones of the detected objects that satisfy the predetermined criteria are monitored. The vehicle operator is alerted of the selected ones of the detected objects with an alert predetermined to be discernible to the vehicle operator.

US Patent:

8515407, Aug 20, 2013

Filed:

Sep 13, 2012

Appl. No.:

13/615477

Inventors:

Vinson Mok - Sunnyvale CA, US
Juan Vasquez - San Jose CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04M 3/42

US Classification:

455417, 455 411, 455 412, 455445

Abstract:

In general, this disclosure describes techniques for using short-range wireless communication to automatically configure a telephony service to direct phone calls to one or more different devices. For example, a first device obtains configuration information associated with a second device from the second device using short-range wireless communication. The first device sends a first message, which includes at least a subset of the configuration information, to a telephone call controller to configure incoming phone calls to be routed to at least the second device. The first device determines that the second device is no longer reachable by the first device using the short-range wireless communication to the second device, and sends a second message to the telephone call controller to configure incoming phone calls to not be routed to the second device.

US Patent:

8522314, Aug 27, 2013

Filed:

Jul 24, 2012

Appl. No.:

13/556329

Inventors:

Juan Vasquez - San Jose CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04L 29/06

US Classification:

726 3, 726 29, 370331, 370338, 370352

Abstract:

Described are computer-based methods and apparatuses, including computer program products, for voice over internet protocol (VoIP) phone authentication. In some examples, the method includes receiving an authentication request from a computing device; authenticating the computing device for access to a network based on the authentication request; determining if a VoIP endpoint device is associated with a network address associated with the authentication request; and authenticating the VoIP endpoint device if the VoIP endpoint device is associated with the network address.

US Patent:

8576995, Nov 5, 2013

Filed:

Oct 30, 2012

Appl. No.:

13/664189

Inventors:

Juan Vasquez - San Jose CA, US

Assignee:

Google Inc. - Mountain View CA

International Classification:

H04M 11/00

US Classification:

379 9001, 37926509, 370352

Abstract:

The present disclosure includes a system and method for connecting an endpoint, such as a client device, to an active multimedia communications session on one network using metadata included in a communication initiated on another network. In some embodiments, the initial network is the PSTN and the second network is the Internet. In some embodiments, the system includes a multimedia contact center on the second network and only a telephone call on the first network.