Solta Medical, Inc. since Apr 2010
Manager, Customer Service
Foundry Networks/Brocade Feb 2005 - Sep 2009
Manager, Order Management
Molecular Devices Mar 2003 - Dec 2004
Manager, Customer Service
Tyco International Jul 2002 - Mar 2003
North America Customer Service Manager
Business Resource Group Feb 2000 - Jul 2002
Director of Customer Service/Project Coordination
Skills:
Salesforce.com Cross Functional Team Leadership Team Management Performance Management Performance Metrics Software Documentation Sales Operations Management Training Sales Customer Satisfaction Team Building Leadership Microsoft Excel Employee Management Computer Hardware Medical Devices Customer Service Call Centers Process Improvement Sales Management Direct Sales Product Management Crm Manufacturing Account Management Project Management Vendor Management Product Marketing Business Process Improvement Customer Relationship Management