Chg Healthcare Services Apr 2013 - Jun 2020
Senior Consultant
J.d. Power Apr 2005 - Apr 2013
Senior Manager, Contact Center Program and Client Services
Gfk 2000 - 2005
Senior International Research Manager, Ethical Pharmaceuticals
Yale University School of Medicine 1992 - 2000
Research Director, Treatment Effectiveness, Department of Psychiatry
Education:
Rhode Island College 1986 - 1992
Masters, Master of Arts, Educational Psychology, Counseling
University of Massachusetts Dartmouth 1982 - 1986
Bachelors, Bachelor of Arts, Psychology
Skills:
Market Research Competitive Analysis Strategy Leadership Consumer Insight Cross Functional Team Leadership Customer Insight Customer Satisfaction Customer Experience Customer Retention Qualitative Research Vendor Management Management Quantitative Research Segmentation Physician Recruitment Project Management Customer Relationship Management Voice of the Customer Consumer Behaviour Primary Research Focus Groups Thought Leader Interviewing Pharmaceutical Market Research Outcomes Research Treatment Research Healthcare Economics Data Collection Call Center Reporting and Analysis Client Liaison P&L Responsibility Psychological Testing Psychological Assessment Clinical Research Survey Research Patient Research Call Centers Training
Dutch Neck Elementary School Princeton Junction NJ 1994-1998
Community:
Nancy Cook, Diane Baker, Jodi Waynberg, Andrew Lavadera, Jeffrey Sun, Matt Curcuruto, Lindsay Breitenberg, James Cosmas, Kristen Fogarty, Natalie Fosland, Bill Cole