James Lehr Kennedy - Columbus OH, US Julia Lynn McDevitt - Columbus OH, US Adam Thomas Bangston - Westerville OH, US James Francis Curran - Alexandria OH, US Varun Reddy Gade - Columbus OH, US Dongyun Wang - Westerville OH, US
Assignee:
Twenty First Century Communications, Inc. - Columbus OH
International Classification:
H04M 3/00
US Classification:
37926511
Abstract:
The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
Project Management Institute 2010 - 2011
Franklin University 1997 - 1999
Master of Business Administration, Masters
The Ohio State University 1990 - 1994
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration
Julia McDevitt 1946 graduate of St. Thomas Aquinas High School in Boston, MA is on Classmates.com. See pictures, plan your class reunion and get caught up with Julia and other high ...