Anthem
Manager Pharmacy Prior Authorizations
Netrada North America 2013 - 2014
Contact Center Manager
Education:
Blanchester High School 1984 - 1987
Skills:
Customer Service Call Centers Quality Auditing Management Customer Experience Team Leadership Team Management Crm Customer Satisfaction Leadership Customer Retention Process Improvement Training Performance Management Sales Strategic Planning Analysis Contact Center Management Hiring Interviews Medicare Prescription Drug Plans Prescription Insurance Mail Order Pharmacy Specialty Pharma Medication Prior Authorizations Presription Benefit Building Customer Service Training Retail Pharmacy Help Desk Quality Improvement Terminations Performance Reviews Contact Center Operations Focus Groups