Vertex Business Services May 2008 - Sep 2014
Team Manager
Kohl's Department Stores May 2008 - Sep 2014
Contact Center Coordinator Chat Team
Alliance Data 2004 - 2008
Supervisor
Chase Jan 2002 - Jun 2004
Commercial Teller
Education:
Richland Community College 2002 - 2005
Skills:
12+ Years of Customer Service Experience Excellent Management Skills Detail Oriented Problem Solver Outstanding Training and Communication Skills Able To Work Independently Or In A Team Knowledge of Human Resources Policies and Procedures Extensive Knowlege Within Utility Deregulation Leadership Management Process Improvement Call Centers Training Team Management Quality Assurance Coaching Interviews Customer Service Customer Experience Onboarding Performance Management Human Resources Sales Project Management Customer Satisfaction Business Process Improvement Contact Centers